What are the shipping terms and rates?
We only ship with the US (Mainland). We ship via FedEx and USPS. The shipping costs are based on both weight, size, and your distance from our warehouse. Please choose from the several shipping options provided during checkout. All handling fees have been waived.
May I order by the phone?
Yes, you can reach our warehouse via phone, or better via email in busy or after hours from the Contact Us Page.
How long will it take to receive my order?
Most incoming orders that arrive by 12:00 pm PST will be shipped on the same business day or on the very next business day. Please, always provide us with your phone number so that we can contact you regarding any issues that may arise concerning your order. To quickly expedite your order, we will try to contact you first by telephone. If we cannot reach you by telephone, we will contact you via email. Complex orders with many items including also glass items and during the busy holiday season please allow us up to 3 days to process your order.
The FedEx Ground Shipping Map:
What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?
Many customers choose to have their order sent to their work address so that an adult is present to sign for it. If an order is sent to a home address and an adult is not present, FedEx or USPS will try to deliver two more times on consecutive business days. FedEx will provide their telephone number on the door tags they leave so that you can call to arrange pickup of your package at the local FedEx facility. FedEx will hold packages for five days if a customer tells them that they are coming to pick up their package. If the customer does not contact FedEx, or if the package is not picked up within the five day window, FedEx will return the package to us. In that case, we will need to charge you again for reshipping your order.
How can I track my order?
The Order Fulfillment email will contain your FedEx or USPS tracking number. If you have further questions, feel free to contact us from the Contact Us Page.
May I ship using my FedEx account?
Yes, you may leave a note with your FedEx account number during the final checkout process in the special shipping notes box. After checkout and payment, we will then waive or refund the shipping costs from the order.
Can I save more on shipping costs?
We work hard with our vendors to provide the best value to our customers. We are always finding ways to cut costs in our operation to keep our prices very competitive in the marketplace. We also offer a discounted wholesale price when our customers purchase products in large quantities or by the case. At times, we may provide free shipping deals on products that we directly import in large quantities or on products that are in overstock. Please remember that our customers can always provide us with their FedEx account number and their order will be charged directly to their FedEx account.
What happens if I am dissatisfied with my order?
If you are dissatisfied with your order for any reason, we will refund the purchase price of that item with the following provisions: 1) All items must be returned in their original packaging at your expense. 2) Once the returned item is received, we will refund your purchase price minus the original shipping cost (or applicable portion of the shipping cost).
What happens if there is a mistake made in my order?
We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP via phone or email from the Contact Us Page. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense. If you have made a mistake in placing your order, then you will be responsible for the FedEx redirect fee (starting at $12) which will be debited to your account.
What happens if my order arrives and something is damaged?
If you receive your order and any portion of your order is damaged, we will replace those damaged items at no cost to you. To receive your replacement items, please send us an email within 30 days of receiving your order with an explanation of how the damage occurred along with photos of the damaged items. We will then process your claim and ship the damaged items.
Are there other restrictions pertaining to shipping my items?
We may ship to P.O. Boxes, APO's or FPO's. There may be restrictions when shipping to certain areas within the U.S. If this is the case, we will notify you before your shipment is processed and before your credit card is charged. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances. Additionally, we cannot assume responsibility for incorrect addresses or for damages to products on shipments left outside with the customer's prior authorization. We do not deliver on Saturdays or Sundays. Prices are subject to change without notice.
How do I know when an item is out of stock and when it will be back in stock?
We have some items that are seasonal or are momentarily out of stock. For more information about the items you are interested in, you can contact us via email. We promptly reply to all emails and if an item is out of stock, will notify you as soon as it is available.
What happens if my order is lost?
Your order has a tracking number that will be provided to you in your shipping confirmation. If for any reason the package does not arrive on time, then we need to wait 24 business hours before we can initiate a claim with FedEx and USPS. In some cases, FedEx or USPS delivery personnel mistakenly deliver the package to your neighbor. When we file a claim for a lost package with FedEx and USPS, we first wait for Delivery provider to notify us that the package has been lost and then we will reship the order.
Do you offer wholesale pricing?
We provide wholesale pricing on all of our products when purchased in large quantities or by the case. Please inquire regarding special prices for extra large orders that will be shipped by the pallet.
How safe is my personal and credit card information on your website?
We process and protect your personal information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number when confirming an order, and we transmit the entire credit card number to the appropriate credit card company during order processing. Credit card information is not stored on our site. Please, be sure to sign off when finished using a shared computer.